Last Updated: September 2026
Personalised digital services
Reports and services made for your personal information are personalised digital services. Once processing, calculation, preparation, report generation or fulfilment has started, they are ordinarily non-refundable because the service is tailored and cannot normally be returned or reused.
When a refund is generally unavailable
A refund is generally not available for a change of mind; dissatisfaction with a prediction or interpretation; another astrologer or website reaching a different view; an expected event not occurring; unmet expectations; failure to read a product description; customer-provided incorrect name, date of birth, birth time, birthplace, gender or compatibility details; an already generated, downloaded or accessed report; or a substantially completed personalised service.
Refund eligibility does not depend on whether a prediction later happens. A job, marriage, relationship, business, financial or timing outcome differing from an interpretation does not by itself establish refund eligibility.
When we may consider a refund
We may consider a refund for a verified duplicate payment, a successfully captured payment where DestinyVed cannot deliver due to a DestinyVed technical failure, a service we determine we cannot fulfil, an incorrect amount caused by a verified technical error, or where a refund is required by applicable law.
How to request help
Contact contact@destinyved.com with your order or transaction reference and a clear description of the issue. If approved, a refund will ordinarily be returned to the original payment method where technically possible. Banks and payment processors may need additional time to process it.
Your statutory rights
This Policy does not limit mandatory consumer rights that apply to you and cannot lawfully be excluded.