Last Updated: September 2026
Cancellation of personalised services
Once payment has been successfully completed and processing, calculation, preparation, report generation or service fulfilment has commenced, the order cannot ordinarily be cancelled. A cancellation request does not itself guarantee cancellation or a refund. See the Refund Policy for the limited circumstances in which a refund may be considered.
One correction request within seven calendar days
We may consider one eligible correction request per order when it is made within seven calendar days of purchase. This facility is for a genuine customer data-entry mistake affecting the same person or subject of the original order, such as a name typo, mistakenly entered date or time of birth, birthplace error or a similar input mistake.
A correction cannot be used to obtain another person's report. Where corrected information materially changes the identity or subject of the report, DestinyVed may treat the request as a new order rather than a correction.
We may request reasonable information to verify the original order and the requested correction. We do not automatically accept every request. A corrected report can differ substantially because its calculations may change; an approved correction does not create an automatic right to a monetary refund. Requests after the seven-day window may require a new purchase.
Consultation bookings
Where consultation services are offered, scheduling or rescheduling terms may be shown at booking. Any clearly disclosed consultation-specific terms apply to that booking and do not override mandatory consumer rights.
Contact
Send cancellation or correction requests to contact@destinyved.com with your order reference. You may also contact +91-9970146065.